Salary: £28,163- £30,559 per annum
Grade: G
Contract: Permanent
Hours: 37 hours per week
Location: Skipton, Selby, Malton, Scarborough and Richmond
Weekend Working - No
We have an opportunity for Benefits Officers to work across the county within our Customer, Revenues and Benefits service.
You will need to have a proven track record of excellent communication and customer service skills. You will also have a sound knowledge of the welfare benefits system and experience in a finance related setting. On-going training is provided to ensure that you are kept up to date with the various and ongoing changes in the welfare benefits system.
Based on the current hybrid (home and office) working arrangements, the office base for this role will be one of five local North Yorkshire Council offices. Please indicate in you supporting evidence which location(s) you are able to have as a base
The successful applicant needs to be flexible, dedicated and highly motivated to manage their own workload with appropriate management support.
We adopt a more self-service approach assisted by digital technology and therefore, the successful candidate will have the ability to promote online assessment tools and support our customers to make use of those digital facilities as well as an ability to engage with empathy towards the people we support.
Why Work for Us
In return we can offer you a range of great benefits including:
- A safe culture of support and learning and strive to ensure our staff have manageable case workloads which reflect ability and allow a focus on delivery of benefit services.
- A better work / life balance which we recognise is of great importance.
- We offer generous leave entitlement, a local government pension scheme, salary sacrifice and employee discount benefits as well as plentiful training and development opportunities.
Working arrangements are based on a hybrid of home and office-based arrangements. There will be a minimum expectation to be office based two days a week.
Contact:
For an informal discussion, please contact either: mark.smith@northyorks.gov.uk or susan.grant@northyorks.gov.uk
Key Dates:
Closing date: 01st June 2025
Interview Date: week commencing 09st June 2025
Venue for Interview: Skipton, Selby, Malton, Scarborough and Richmond
Key Documents:
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Postholders are subject to employment clearances to meet Baseline Personnel Security Standards (link) which includes identity, employment history, right to work, time spent abroad and unspent criminal record (basic DBS) vetting.
It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk.
We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
North Yorkshire Council are committed to the health and safety of our employees and of others including the general public. It has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public , do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment.