Location: Scarborough, Broadacres Housing Association

Salary: £31,239.09 per annum

Contract: Permanent

Hours: 37 Hours per week

The Role: This is an exciting opportunity to join Broadacres as we work in partnership with North Yorkshire Council to deliver the new LIFE contract, which stands for Living Independently for Everyone. As we expand the service, we will more than double the number of people we support over the coming years. This is your opportunity to be part of an ambitious and growing team that empowers people with mental health needs and experiences of multiple disadvantage to live independently, build resilience and achieve greater stability in their lives.

Working within the LIFE contract, you will play a vital role in supporting customers to sustain their tenancies, prevent homelessness, develop essential life skills and access the support they need to thrive.

This role will commence on 1 October 2026 when the new service launches.

In addition to delivering high-quality, person-centred support, you will provide guidance and coaching to colleagues, contribute to quality assurance activities and act as a subject matter expert for more complex customer cases.

You will work as a Key Worker, helping customers develop the confidence, skills and resilience needed to maintain their independence and achieve their goals. Alongside your direct support responsibilities, you will work closely with Support Workers and Team Leaders to provide advice on complex cases, undertake quality checks and audits, and support the continuous improvement of service delivery. This is an excellent opportunity for someone who is passionate about achieving positive outcomes for customers while also supporting and developing colleagues.

Key Responsibilities

• Deliver high-quality, person-centred support to customers experiencing multiple disadvantage.
• Act as a Key Worker, developing, implementing and reviewing support plans and risk assessments.
• Provide guidance, advice and practical support to colleagues in managing complex customer situations.
• Promote best practice in safeguarding, wellbeing and risk management.
• Respond effectively to crisis situations and coordinate appropriate interventions.
• Carry out quality checks, audits and compliance activities to maintain high service standards.
• Identify and support opportunities for continuous service improvement.
• Facilitate customer meetings, reviews and multi-agency partnership working.
• Organise and deliver customer engagement activities and drop-in sessions.
• Provide deputy cover for Team Leaders when required.
• Maintain accurate, timely and confidential records, reports and compliance documentation.
• Support customers to achieve independence, increased engagement and successful move-on outcomes.

About You 

We are looking for someone who is compassionate, resilient and committed to making a meaningful difference to the lives of people facing complex challenges, including homelessness, substance misuse, autism, mild learning disabilities, poor mental health and other support needs. You will be confident working independently while also providing guidance and support to colleagues. With excellent communication skills, sound judgement and a calm, professional approach, you will be able to manage challenging situations with empathy and confidence. Passionate about delivering outstanding customer service, you will be committed to achieving positive outcomes and continually seeking ways to improve both the customer experience and service delivery.

Essential Qualifications and Experience

• Experience supporting people experiencing multiple disadvantage.
• Level 3 Health and Social Care qualification (or equivalent).
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to build positive and effective relationships.
• Excellent organisational skills and the ability to manage competing priorities.
• Experience of problem-solving and managing complex customer situations.
• Sound understanding of safeguarding principles and best practice when supporting vulnerable adults.
• Competent IT skills and experience maintaining accurate digital records.
• Full UK driving licence and access to a vehicle.
• Flexibility to work evenings, weekends and bank holidays when required.
• Willingness to participate in an out-of-hours on-call rota.
• Desirable ExperienceWorking within supported housing services.
• Knowledge of current legislation, standards and government initiatives relating to supported housing.
• Experience completing and reviewing needs assessments and risk assessments.
• Knowledge of welfare benefits and associated support systems.
• Experience supporting colleagues through coaching, mentoring or quality assurance activities.
• Experience working in partnership with statutory agencies and participating in formal review processes.

What We Offer

• Generous annual leave entitlement with the option to purchase additional leave.
• Competitive pension scheme with life assurance cover.
• Flexible and supportive working within a collaborative, customer-focused team.
• Access to our BroadRewards platform, including Cycle to Work and Smart Tech schemes.
• A strong commitment to employee wellbeing, including a 24/7 Employee Assistance Programme, counselling services and occupational health support.
• Financial wellbeing support, including eye care and flu vouchers, savings schemes, low-cost loans, payroll giving and access to money advice services.

Why Broadacres?

At Broadacres, we are committed to creating an inclusive workplace where everyone feels valued, respected and able to thrive. As an Equal Opportunities and Disability Confident Employer, we welcome applications from people from all backgrounds and actively encourage applications from individuals and groups who are currently underrepresented within our workforce. 

*it is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk.*   

*We are committed to the inclusion, safeguarding and promoting the welfare of adults at risk* 

If you feel this is the role for you, please contact Sophie at sophie.austen@northyorks.gov.uk for further information. 

PLEASE NOTE: If you are interested in being considered for more than one of our vacancies, you will only need submit ONE application. You can state in the ‘Supporting Evidence’ section of your application the other roles you would like to be considered for, but any suitable roles will be discussed with you.

Together we can Make Care Matter. 

#MakeCareMatter #EverydayisDifferent #WorkinCare

Your data is being collected for the purpose of recruitment. For more information about how the Council uses your personal data for this purpose please see our privacy notice here: https://www.northyorks.gov.uk/working-us.