IT Asset Management (ITAM) Technology Support Engineer
Grade: F
Salary From: £26,409 to £28,163 per annum
Hours: 37 hours per week
Contract Type: Permanent
Location: Northallerton (Some travel and out of hours may be required)/Some Hybrid remote
Our team...
Here at North Yorkshire Council our Technology Department plays a vital part in improving and developing services across the whole Council for the benefit of our customers and staff. We are looking for an IT Asset Management Technology Support Engineer to join our teams in Northallerton. Our teams are on an exciting journey to align ways of working and ensure the highest level of compliance and assurance of our asset lifecycle as we support the organisation to embed a new way of working. The ITAM team working closely with other Support teams to ensure a multi-disciplinary approach to manage the end-to-end asset lifecycle. North Yorkshire Council is going through a period of great change. We face many challenges as we adapt and evolve our services and review the way we engage with each other and the public. We are also striving to increase productivity and flexibility to ensure we can deal with ever changing circumstances that we now face in society.
Experience / Qualifications
• An understanding of IT industry best practises and procedures
• An understanding of IT Asset Management
• A proficient level of Windows operating system experience
• Broad technical knowledge of pc’s/laptops/peripherals and their architecture
• A working knowledge of current software packages – Microsoft Office etc.
• ICT industry experience
• Experience of working as part of a team
About this role...
This is a fantastic opportunity for technology professionals who are looking to start or progress their career within IT. We are looking for proactive and enthusiastic individuals to join our dedicated team. If you have a keen interest in IT hardware and productivity tools support and want to make a direct impact on your community then this post may be for you. The purpose of this role is to provide the practical support required to manage the Council’s IT assets and Service Requests. In this role you will work as a team and independently to recover, reissue and retire ICT assets, carry out audits to maintain and improve systems and processes to meet operational needs and to assure the high quality of information held. In this role you will support the appropriate ICT devices, software and licences including the management lifecycle of those assets to meet the SLA (Service Level Agreements) targets and deliver the required quality of service to the customer. You will also work closely with other ICT teams and project teams across the organisation to provide colleagues with the hardware and software required to deploy to end users. The role has some physical demands such as lifting items and an ability to travel is desirable. Upskilling is available and inductions will ensure all Health and Safety and driving training is completed. Who we are looking for! The ideal candidate will be proactive, has an interest or some knowledge of IT industry best practices and procedures and can work independently to support individuals or small groups with their technical queries. We are a friendly team at the centre of supporting services who work in the frontline roles engaging with North Yorkshire citizens. We are looking for someone who can engage with people and has a keen interest in providing the highest level of support. You will be supported in the role and work with Product Owners and the Service Owners across Technology Support and Workplace and be expected to be able to work independently as well as part of the wider team.
What we can offer...
Working in Technology, you will be surrounded by a supportive, established team of service management professionals who will help you grow and develop within this role. As a North Yorkshire Council employee, you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits, we offer please see our Total Rewards Brochure.
North Yorkshire Council (NYC) North Yorkshire is England's largest county and one of the most rural. The area comprises the Yorkshire Dales and North Yorkshire Moors, three Areas of Outstanding Natural Beauty, the Pennines, and a stunning coastline. There are ruined castles and abbeys, serene gardens, unique breweries, thrilling rides, and industrial heritage. Something for everyone!
Contact and apply If you believe you are what we are looking for, we would like to hear from you. To discuss the role please contact Paul Lofthouse on 01609 535997 or email Paul.Lofthouse@northyorks.gov.uk
Applying is easy, simply click the 'apply now' button below, remove your personal details and upload your CV.
Key Dates...
Closing Date: 24/11/2024
Screening: Week Commencing 25/11/2024
Interview Dates: Week Commencing 02/12/2024
Key Documents:
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people, and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.