Salary: £25,183 - £28,163 per annum
Grade: E-F
Contract: Permanent
Hours: Full Time, 37 hours per week
Location: Harrogate (Some travel and out of hours work may be required)
Role summary
This is a fantastic opportunity for technology professionals who are looking to start or progress their career within IT.
We are looking for proactive and enthusiastic individuals to join our dedicated team. If you have a keen interest in providing quality customer support, problem solving IT hardware queries and productivity tools support as well as wanting to make a direct impact on your community then this post may be for you.
The Technology Support Engineers sit within Technology Support which is a corporate wide service that aims to maximises the effective use of hardware (Laptops, tablets, smartphones, desktops etc), productivity software, digital communications, including collaborative technologies, and digital information systems.
The team implements a toolkit of IT hardware, software and licencing to meet agreed targets and deliver a high quality of customer support. It is a practical role and requires some physical effort when moving IT hardware or setting up office spaces.
Technology Support Engineers work in areas across the County. We have key hubs in Scarborough, Ryedale, Hambleton, Richmondshire, Harrogate, Skipton and Selby. There may be times where a Technology Support Engineer travels between areas.
Our aim is to provide local support to our customers who are based in the community. Working for IT in North Yorkshire Council requires flexibility and self-motivation alongside active participation in teamwork.
The Technology Support Engineers are a mobile team who work with our internal customers in their workplace environments to resolve IT incidents and queries. The team share knowledge and upskilling on the key productivity features and drive the access to a vast range of IT tools to help colleagues realise their IT business benefits.
It can be fast paced environment at times, and elements of the role will require decision making in high profile situations. A calm measured approach will be essential. It is an exciting time to join the Technology Support team as we help navigate our customers through an evolving technical landscape.
Experience / Qualifications
- An understanding of IT industry best practises and procedures, change, incident, request fulfilment and problem management processes
- A good level of Windows operating system experience
- Broad technical knowledge of pc’s/laptops/peripherals and their architecture
- A working knowledge of current software packages – Microsoft Office etc
- ICT industry experience
- Experience of working as part of a team
There will be opportunities for hybrid working across many sites and some home working when required.
Some travel will be necessary for this post and a valid driving licence is necessary.
For an informal conversation about this opportunity, please contact Gail Watson (gail.watson@northyorks.gov.uk) or Lee Taylor (lee.taylor4@northyorks.gov.uk)
Why work for us
We are a strong performing authority, with supportive political leadership and talented teams providing the platform to have a fulfilling, challenging and successful career in a truly stunning place.
In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.
These include:
- a local government pension scheme
- salary sacrifice schemes
- modern flexible working practices
- learning and development packages
- career advancement opportunities
- employee discount benefits including shopping and gym discounts
- green car and cycle schemes
- travel loans
- Health Assured – confidential help and support for your wellbeing
Key Dates:
Closing date: 26th May 2025
Interview date: w/c 9th June
Key Documents
Job Description
Total Rewards Brochure
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
North Yorkshire Council are committed to the health and safety of our employees and of others including the general public. It has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public , do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment.