Salary: £35,570 - £39,481 per annum
Grade: I
Contract: Permanent
Hours: 37 hours per week
Location: Harrogate, North Yorkshire
The Housing Standards team is responsible for ensuring North Yorkshire Council's social housing portfolio of approximately 9,000 homes is maintained to meet current statutory, regulatory and legislative standards. We work with a wide range of contractors, suppliers and partners to deliver services that help keep our homes safe, compliant and well maintained.
We have an exciting opportunity for a Contract Supervisor to join our Housing Standards Direct Delivery Team.
Your New Role
As a Contract Supervisor, you will play a key role in the management of contractor delivered services, supplier relationships and utility management arrangements across North Yorkshire's housing stock. Initially, your primary responsibilities will include managing Dynamic Purchasing System (DPS) works, administering utility accounts and bills associated with void properties, and working closely with contractors, Green Energy Switch, utility providers and internal stakeholders to ensure services are delivered efficiently and in accordance with contractual requirements.
The role has a significant contract administration and financial management focus and will involve monitoring contractor performance, managing records, processing invoices and purchase orders, resolving queries and supporting continuous improvement across service delivery. A key priority for the successful candidate will be supporting the review and resolution of historic invoicing issues whilst helping to establish robust processes for the ongoing management of contractor and utility accounts.
Whilst your primary responsibilities will focus on the management of DPS works, utility bill administration and associated contractor and supplier arrangements, you will also provide support across other Housing Standards contracts during periods of annual leave, absence or increased service demand, helping to ensure service continuity across the team.
About the Role
You will work closely with contractors, suppliers, utility providers and colleagues across Housing Standards to ensure services are delivered to agreed standards and provide value for money. Responsibilities will include contract monitoring, performance management, utility bill administration, maintaining accurate records, resolving operational issues, processing purchase orders and invoices and identifying opportunities for service improvement. The role requires excellent organisational skills, strong attention to detail and the ability to manage competing priorities whilst maintaining a high level of accuracy.
What You'll Be Doing
- Managing the day-to-day administration of DPS works and void utility management arrangements.
- Monitoring contractor and supplier performance, quality and service delivery.
- Arranging and attending contract liaison and performance review meetings.
- Acting as a key point of contact for contractors, utility providers, suppliers and internal stakeholders.
- Maintaining accurate records, performance information and contract documentation.
- Processing, validating and monitoring purchase orders and invoices.
- Reviewing, reconciling and resolving invoicing issues and payment queries.
- Producing management information and performance reports.
- Carrying out due diligence checks and supporting contract administration activities.
- Identifying opportunities for service improvement, efficiency and best value.
- Working collaboratively with colleagues and partners to deliver efficient and effective services.
- Managing utility accounts and processing utility bills associated with void properties, ensuring timely payment and resolution of queries.
What We're Looking For
We're looking for someone who is organised, proactive and customer focused, with experience of contract administration, supplier management, financial processes or related activities. You will have strong communication and organisational skills, excellent attention to detail and the ability to manage competing priorities within a busy operational environment. You will be comfortable working with contractors, suppliers, utility providers and colleagues across a range of services, building positive working relationships and resolving issues in a professional and timely manner.
The successful candidate will have a positive approach to problem solving, be confident managing large volumes of information and financial data and demonstrate a commitment to continuous improvement and delivering value for money. This role would particularly suit someone who enjoys working with contract information, invoices, performance data and service improvement activities whilst playing an important role in supporting the delivery of housing services across North Yorkshire.
Why Join Our Team?
Professional Development: We are committed to supporting learning and development and helping colleagues broaden their knowledge and experience across a diverse range of housing contracts and services. The role provides exposure to contract management, supplier performance, procurement processes and utility management, offering valuable opportunities to develop skills and experience within Housing Standards.
Supportive Work Environment: Join a collaborative team that values learning, teamwork and continuous improvement.
Impactful Work: Make a real difference to our tenants by helping to ensure essential housing services, contracts and utility arrangements are delivered effectively, efficiently and provide value for money.
Attractive Benefits: Our employees are our greatest asset. Enjoy generous annual leave, a Local Government Pension Scheme with employer contributions, salary sacrifice schemes, employee
discount benefits, travel loans and Health Assured confidential wellbeing support.
Additional Information
Ability to travel across the county as required. Following completion of training and induction, hybrid working is available with a minimum of two days per week based in a Council office. Working hours are 8.30am to 5.00pm Monday-Thursday and 8.30am to 4.30pm Fridays.
Contact and Apply
For an informal discussion about the role, please contact: Jamie Simpson, Housing Standards Team Leader - 07483 373644 or jamie.simpson@northyorks.gov.uk
Key Documents
Key Dates
Closing Date: 22nd November 2026
Interview Date: w/c 30th November 2026 at Harrogate Civic Centre
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds
Using AI? Please follow our guidance to ensure your application reflects your own knowledge and experience: www.northyorks.gov.uk/advice-your-job-application