Real Time Analyst
Grade – G £26,873 - £29,269
Vacancy Hours - 37
Contract Type - Permanent Full time
Weekend Working - Possible
Venue for Interview - County Hall Premises Northallerton (Please allow up to 4 hours for the interview process)
Are you passionate about Customer Service and how we meet their needs? Do you have strong organisation and planning skills and a commitment to guide and support others? Are you able to adapt and like working on multiple tasks?
North Yorkshire Council’s Customer Service Centre is a positive place to work where we have the opportunity to genuinely help others, making a real difference to the communities that we serve. We pride ourselves on providing a quality service and resolving our customer’s problems, allowing you the opportunity to work in an inspirational environment where you can really add value and experience a great deal of job satisfaction.
We are looking for a Real Time Analyst to support the Intraday manager by ensuring all schedules and plans are rolled out effectively. To liaise with all Service Teams and other stakeholders both internal and external to ensure business needs are understood and met. You will need a high level of resilience to deal with ever changing internal and external customer needs across a variety of contact channels and multiple locations.
Whilst the position will be based at Northallerton, as a modern council the role offers the opportunity to work flexibly at alternative locations across our hubs within North Yorkshire as well as home working. The flexibility of the hours allow for a positive work/life balance.
If you have any questions please do contact Craig Ryan on craig.ryan@northyorks.gov.uk / 01609 534062 for an informal conversation
Key dates
Closing date: 17th December 2023
Feedback: Week Commencing 18th December 2023
Interviews: 4th and 5th January
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