Temporary Accommodation Officer

Temporary Accommodation Officer

Grade: H

Salary: From £29,269 up to £32,076 per annum pro rata

Hours: Part time/ 18.5 hours - we can be flexible with days to suit yourself and the service 

Contract: Permanent

Location: Harrogate Locality but may need to cover areas within North Yorkshire if necessary


We have a fantastic opportunity to join our team as a Temporary Accommodation Officer within our Housing Service supporting the residents of Harrogate locality.

We would love to hear from you if you are passionate about helping vulnerable people, empathetic and have an understanding of the needs of homeless people.


Within this role you will carry out housing management functions in relation to temporary accommodation for homeless households, you will be responsible for the day-to-day running of the accommodation and ensuring residents have access to support officers whilst residing within the service and ensure properties are maintained to a high standard as well as working with vulnerable individuals who have multiple complex needs and carry out room checks and welfare checks.


You will arrange the inspection of properties from vacation, clearance, repairs, and lettings, to ensure vacancy periods and income loss are minimised. Ensuring all relevant paperwork is completed at sign up, fully explaining the conditions of occupancy to the resident and are responsible for organising the collection of temporary accommodation charges from residents in the council’s own temporary accommodation. 


The role requires you to be responsible to maintaining breaches of licence within the accommodation are resolved promptly and satisfactorily in accordance with the council’s approved policies and procedures.


What you will bring


This is a very challenging yet rewarding role that does require someone who is resilient, has empathy and patience to deal with clients in difficult situations. You will also be able to manage your time effectively and priorities workload.


Working with vulnerable individuals and having this experience as well as an awareness of safeguarding procedures is required and having a good working knowledge and understanding of the Homeless Reduction Act 2017 is required.


This role requires you to be on an out of hours stand by rota on an occasional basis (which will be 2 weeks of the year) is required.


Contact and Apply


If you would like to learn more about our opportunity, we recommend contacting Tracey Thomas Housing Options & Support Team Leader on Tracey.Thomas@northyorkshire.gov.uk


When applying for the opportunity we would like to know about you and your motivation. Please complete the supporting evidence section of the application form on what your motivation is for applying, and how you meet the essential criteria.


An enhanced DBS is required for this role which we will provided


Key dates:


Closing date: 17th June 2024

Interview date: Week commencing 24th June 2024


Key documents


Job description

Total rewards


NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. 

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. 

North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.


North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.


North Yorkshire Council are committed to the health and safety of our employees and of others including the general public. It  has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public , do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment.



Temporary Accommodation Officer
Location: Harrogate
Salary: £29,269 - £32,076 per annum pro rata